F.A.Q.

About us:

Streamport is a revolution in the online entertainment.

Streamport is a product created by Streamark. In over 14 years of research, development and design of multimedia platforms, Streamark has become a benchmark in the live streaming industry, by developing 100% proprietary patforms for Mobile TV / IPTV / Web TV, which were materialized in B2C and B2B services from Europe, Asia and USA.

How does the platform work?

To access the content displayed on the platform, you will have to create a new account using an e-mail address or you can log in using a Facebook or a Google+ account.

An account created in one of the sub-platforms can be used for all the other sub-platforms available.

This Streamport account can be used on the Web platform using a browser installed on your PC (we recommend Chrome), and on the native mobile apps for Android and iOS.

How do the subscriptions work?

You can subscribe by purchasing the monthly packages which can be found on both our website and on the mobile apps.

You can purchase the subscription for a period of 30 days, with recurring payments option.

How can I pay?

The subscription payment can be done using PayPal (for desktop) or in-app purchases. After completing the purchase, the subscription will be automatically added to your account and can be accessed immediately.

Need more help?

We offer 24/7 support. You can contact us at: streamport@streamark.com

How can I cancel my subscription?

For non-recurring payments, there is no need to go through an additional process or pay any additional fees. The subscription can be renewed any time you want by purchasing a new package.

In the case of recurring payments, users have to remove this option according to the instructions provided by the respective app stores (Google Play or App Store)

Technical Questions:

Forgot password!

Please use the “Forgot password” button, displayed in the Log in menu. You will receive on your e-mail address a link which will help you reset your password. In case you don’t receive a link in 10 minutes, please check also the Spam folder.

On which devices, can I watch Streamport?

On a PC with Windows or a Mac, using a browser, on mobile devices (smartphones and tablets) using the free Streamport apps available on iOS and Android and on Smart TV.

I’m using Internet Explorer, why can’t I access the Streamport platform at www.streamark.tv?

Our system isn’t optimized to work on Internet Explorer versions lower than 9.0. Please upgrade or use another browser. For better results, we recommend Google Chrome.

How fast does the internet connection has to be?

For an optimum functionality, a 3G/4G connection is required or at least 100kbit/s for a fix internet connection. Streamport will work on lower connections but the image quality will also be lower.

How long does it take until the video starts?

It depends on your internet connection. If you have the connection we recommended above, a video or a live stream should start in a few seconds.

Can I use my account on multiple devices?

Yes, you can use the account on as many devices as you want, but you won’t be able to watch a video or a live stream on two or more devices at the same time (only one active feed is allowed).

Trying to use the account repeatedly to watch the content on multiple devices at the same time, can lead to its suspension.

The mobile app has connection problems?

Check if the internet connection is active. Streamport doesn’t work if the internet connection is not active and permanent, regardless if it’s Wi-Fi or 3G/4G.

Videos stop working when watching them?

Please check your internet connection. The wireless connection’s quality should be at least “Good” or “Excellent” or the 3G/4G signal should be close to “Full”. If possible, change your position by getting closer to the wireless router.

Catch-up for 7 days

It’s a “gadget" that you can use for free, limited to availability. The main purpose is to be able to see reruns of your favorite movies, TV shows, news and sports.